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Verifying & Updating Your Email

Confirm your email address after signing up, and add a contact email if messages to your sign-in address can't get through.

Account & Profile/verify-emailEditProfileScreen

Verifying your email

After you sign up on the web, WABA emails you a verification link. The link is valid for 24 hours.

  1. Open the email and click the link.
  2. You'll see Email verified! — "Thanks for confirming your email. Your account is all set." Click Continue to WABA.

Until you verify, a banner at the top of the site reads "Please verify your email to secure your account." Click Resend email there to get a fresh link.

Note: If you see Link expired, sign in and use Resend email on the banner. Already verified simply means there's nothing left to do.

When email can't reach you

If messages to your address keep bouncing, WABA shows a banner: "We can't deliver email to…" — which means you're missing security codes and account notices. Click Add an address to fix it.

Web: Settings → Profile shows the problem and a Contact email field. Enter a working address and click Save address — you'll see "Contact email saved. We'll send future email there." Your sign-in address does not change.

Mobile: Open Edit Profile and fill in Contact Email. If you signed in with Apple and chose to hide your email, the app suggests adding one here.

Frequently asked questions

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