Terms of service

The agreement between us.

These terms are the agreement between you and WABA: your rights and responsibilities when using it. Effective August 31, 2026.

Agreement to terms

By accessing or using WABA, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree, you are prohibited from using the platform.

Use license

Permission is granted to temporarily access WABA for personal or business use, subject to the following restrictions:

  • The content must not be used for commercial purposes without permission.
  • You must not modify or copy the materials.
  • You must not attempt to decompile or reverse engineer any software.
  • Your access can be terminated for violations of these restrictions.

User accounts

When you create an account with us, you must provide accurate and complete information. You are responsible for maintaining the security of your account and password.

  • Keep your login credentials secure and confidential.
  • Notify us immediately of any unauthorized use of your account.
  • You are responsible for all activities that occur under your account.
  • You must be at least 13 years old to create an account.

Business listings

Accuracy requirements
Business owners are responsible for maintaining accurate information in their listings. All information must be truthful and up-to-date.
Content moderation
We reserve the right to remove or modify listings that violate our policies or contain inappropriate content.
Ownership confirmation process
We may require verification of business ownership and information to maintain platform integrity.

Subscriptions and billing

Paid business plans renew automatically until you cancel. You can cancel anytime and keep access through the end of your current billing period.

WABA offers optional paid business plans in addition to our Free plan. Paid plans are billed on a recurring monthly basis through our payment processor, Stripe. By subscribing, you authorize us and Stripe to charge your payment method for the applicable fee, including any taxes, on each billing cycle.

Plans and pricing
Current plans are Free ($0/month), Starter ($29/month), Growth ($79/month), Scale ($199/month). The features included in each plan are described on our pricing page. We may change plan features or pricing; we will provide advance notice of price changes, and any change takes effect on your next billing cycle.
Free trial
New paid subscriptions may include a free trial. If you do not cancel before the trial ends, your plan automatically converts to a paid subscription and your payment method is charged.
Automatic renewal
Subscriptions renew automatically at the end of each billing period at the then-current price until you cancel. Renewal is processed by Stripe.
Cancellation
You can cancel at any time from the billing portal in your account settings. Your plan stays active until the end of the current billing period, after which your account returns to the Free plan. We do not provide prorated refunds for the unused portion of a period unless required by law.
Refunds
Subscription fees are generally non-refundable except where required by law. Paid event tickets are refundable only through our support team and at our discretion; contact support to request a ticket refund.
Failed payments
If a payment fails, we may retry the charge and may suspend or downgrade paid features until payment succeeds. You are responsible for keeping your payment method current.

Referral program

We may offer rewards when you invite others to WABA. Rewards vary and may include reward points or subscription credit, and are granted only after the person you referred completes the qualifying action (such as creating an account, or a referred business converting to a paid plan).

  • You may not refer yourself or create fake or duplicate accounts to earn rewards.
  • Rewards are granted at our discretion and may be withheld or reversed for abuse or fraud.
  • We may change or end the referral program at any time.

Rewards and points

Reward points have no cash value and cannot be withdrawn as cash. They can be redeemed only through the WABA rewards catalog.

You can earn reward points through eligible activities on WABA, such as writing reviews, checking in to events, and referring others. Points may be redeemed for items in our rewards catalog, which may include gift cards, merchandise, or account features.

  • Points have no cash value except as expressly provided in the rewards catalog, and cannot be sold, transferred, or exchanged for cash.
  • Points expire 12 months after they are earned unless otherwise stated.
  • A minimum point balance may be required to redeem certain rewards.
  • We may adjust earning rates, catalog items, or expiration, or discontinue the program, and may void points obtained through error, fraud, or abuse.
  • Rewards are void where prohibited and may be subject to tax, for which you are responsible.

Community guidelines

Be respectful, be honest, and assume good faith.

To maintain a positive and inclusive community, all users must follow these guidelines:

  • Be respectful and inclusive of all community members.
  • Do not post discriminatory, harassing, or offensive content.
  • Respect intellectual property rights and copyright laws.
  • Do not spam or engage in deceptive practices.
  • Report violations to help maintain community standards.

User-generated content

We have zero tolerance for objectionable content and abusive users. Violating content is removed within 24 hours of being reported, and the accounts responsible are suspended.

Posts, comments, messages, reviews, events, and profiles you create on WABA are user-generated content. By posting, you agree to our Community Guidelines and to the moderation practices below.

  • Every piece of user-generated content can be reported in the app, and every user can be blocked.
  • Reported content is reviewed by our moderation team within 24 hours; violating content is removed.
  • Content reported by multiple users is automatically hidden pending review, and an automated filter blocks the most serious content at posting time.
  • Accounts that repeatedly or severely violate these terms are suspended without notice.

AI assistant conversations

If you are signed in, your AI assistant conversations are saved to your account. Guests are not persisted to an account.

Ujima, our AI assistant, is a text chat between you and an automated assistant. We use named third-party providers (currently Anthropic, OpenAI, and OpenRouter) to generate replies. Your prompts and the assistant’s replies are processed by those providers for that purpose.

Signed-in conversations are stored against your account so you can continue them. We keep a conversation for 365 days from its last activity. You may pin up to 25 conversations; those pins are exempt from the count cap of 100 unpinned conversations, but not from the 365-day limit. You can view, export, delete one conversation, or clear all of them from your account. Deleting a conversation removes its content from our active systems. Derived artifacts (summaries, embeddings, search index entries) are deleted with the source conversation.

WABA does not use your conversations to train WABA-owned models. We do not silently add production conversations to evaluation datasets.

Acceptable use
Do not use the assistant to seek or produce illegal content, to attack other people, or to attempt to extract other users’ private data. We may suspend access for abuse.
Accuracy
The assistant can be wrong. It is not a substitute for professional, legal, medical, or financial advice.

Live audio rooms and conversation transcripts

Live audio rooms run on LiveKit. Transcription is off unless a host turns it on. If transcription is on, each speaker must agree before their microphone is live. A person who declines can stay in the room as a listener. A persistent “recording on” indicator is shown for the whole transcribed portion.

We do not store audio recordings. If a transcript is created, it follows the same 365-day limit as AI assistant conversations, and is processed by our speech-to-text provider (Deepgram) under Deepgram's data processing terms, with Deepgram's model improvement program turned off so it is not used to train Deepgram's models. Only the host and the people who were participants in that conversation can read its transcript; pages that replay a transcript are not offered to search engines. After the conversation, the host may share its written recap (not the transcript) with members of this room. Leaving a conversation does not change its transcript. If you withdraw your consent during a transcribed conversation or delete your account, we remove your name and account link from your utterances — the lines you spoke show as "Former participant" instead — and other participants’ words remain. Your own data export includes the utterances you spoke while transcription was on.

Marketing and newsletters

We do not send marketing email or newsletters unless you opt in. We do not send SMS.

Account, security, and transactional messages (for example, verification, password reset, billing receipts from Stripe, and entitlement-loss notices) are sent because you have an account or a paid plan. Those messages are not marketing, and you cannot unsubscribe from security mail while the account exists.

Marketing messages and newsletters require an affirmative opt-in that we record with a timestamp. You can withdraw that opt-in at any time from account settings or the unsubscribe link in the email. A withdrawal on any surface blocks marketing and newsletter sends to that address.

Approving a business listing or an ownership claim does not enroll that business’s contact address in marketing. SMS is not available on WABA.

Customer support messages

When you submit a support or contact form, we send an automated acknowledgment to confirm we received it. That acknowledgment is not written by our AI assistant. A person on the WABA team replies if a response is needed. We do not send support replies autonomously.

Intellectual property

WABA and its original content, features, and functionality are owned by We Are Black America and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

By posting content on our platform, you grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content in connection with our services.

Limitation of liability

WABA is provided as-is, without warranties. Our liability is limited to the amount you paid for our services.

WABA shall not be liable for any damages arising out of the use or inability to use our platform. This includes but is not limited to damages for loss of data or profit.

  • We provide the platform 'as is' without warranties.
  • We are not responsible for third-party content or services.
  • Our liability is limited to the amount you paid for our services.
  • We are not liable for indirect, incidental, or consequential damages.

Dispute resolution

We handle disputes in this order:

  • We encourage resolving disputes through direct communication.
  • If direct resolution fails, we may offer mediation services.
  • Legal disputes will be resolved in accordance with applicable laws.
  • You agree to jurisdiction in the courts of our principal place of business.

Changes to terms

We reserve the right to modify these terms at any time. We will notify users of any material changes via email or through the platform.

  • Changes will be effective immediately upon posting.
  • Continued use constitutes acceptance of new terms.
  • We will provide reasonable notice for significant changes.
  • The effective date at the top will always show the latest version.
Contact

Questions? Write us.

For questions about these terms or your account, our support team is here to help.

support@weareblackamerica.comTypical response: 24–48 hours