Messaging & Connecting with Customers
Answer customers who message your claimed business from your listing — a dedicated Business Inbox your whole team replies from as the business.
Customer EngagementMembers only
Two ways your business gets messages
WABA has two messaging surfaces, and it's worth knowing which is which:
- Business Inbox — once your business is claimed, signed-in members can press Message on your listing and start a conversation with the business. Those land in your dashboard inbox, and you (or your team) reply as the business — customers see your business name and logo, not the individual teammate who typed it.
- Community Messages — the person-to-person chat every member uses (text, images, documents, voice notes, groups), between people who are connected.
The Business Inbox is built for customer questions. A customer never has to connect with you first to reach your claimed listing.
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The rest of this guide is available to WABA members. Signing up is free and takes about a minute.
Also in this guide
- Where to find your Business Inbox
- How a customer reaches you
- Tips for business messaging