Responding to & Managing Reviews
See every review of your business, respond in your own voice (or from a personal or team template), and track ratings, reputation, and trends.
Customer EngagementMembers only
Your reputation, actively managed
Reviews are the biggest trust signal on your WABA listing — and the Reviews page puts you in the conversation. See new reviews, reply publicly to thank fans or make things right with critics, save response templates for yourself or your whole team, and watch your rating, reputation, and trends. Businesses that respond to reviews read as alive and accountable; this is where you do it.
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Also in this guide
- Where to find it
- Responding to a review
- Templates and insights
- Tips for replies that help